This example of a “New Policy Packet” solution highlights the capabilities of Hyland Content Composer. The solution allows a user to launch a document creation process from their Line of Business Application. The solution can be configured to allow the user to review/update data before the document is created. The user can also modify the document before it is sent via the output channel to the customer. Content Composer features powerful creation, distribution, and management tools to improve efficiency, productivity, and consistency.

• Managing multiple versions of letters and documents can become cumbersome
• Lack of ability to customize communications based on customer preference, i.e., language preference, delivery preference
• Delivery of multiple copies of a communication can be difficult

• A centralized, global library of reusable components allows for more flexible template design and easier administration
• Business Rules can be configured to easily deliver customized communications, select proper language, and deliver to preferred output channel
• Output can be configured to deliver to multiple destinations at once (web portal, email, archive, etc.)
• Content Composer is scalable for high volume communications