The Hyland Services: Records Request Management solution provides organizations with a powerful, purpose-built solution that is both rapid to deploy and easy to setup. The solution simplifies the request submission process and delivery for constituents. It also improves the process transparency and reporting for better constituent service. From online request capabilities and comprehensive record searches to digital delivery, OnBase improves the process from beginning to end.

Hyland Services: Records Request Management solution is a service offering developed and managed by Hyland Global Services.

• Lengthy deployment time frames and service requirements to install
• Poor visibility into performance metrics
• Inefficient and complicated request submission process and delivery for constituents
• No online request capabilities for requesting documents

• A standard electronic form is used to initiate the record request process
• Requestors can add line item requests to the form to identify the type of records
• Each requested item (record) is tracked as a “line item" that can be checked off as they are completed
• Pre-built notifications automatically sent to users and constituent
• A redaction tool is used to identify and redact private or sensitive information
• The Admin Panel allows for monitoring request progress and easily adjusting process flows without requiring IS engagement
• Document Packaging is used to combine all the documents which can be sent to the requestor
• An Encrypted Document Link is utilized to provide public facing access to the requestor