• Insurance
  • Alfresco

Alfresco Content Accelerator for Claims Management
Solution Overview

Alfresco Content Accelerator (ACA) provides a no-code, streamlined interface for fast implementations. It focuses on quickly building out business-specific use cases with reduced reliance on scarce IT and technical support resources, enabling efficient document processing based on Alfresco Content Services (ACS). ACA enables organizations to view, search and manage their content from a friendly, simple and modern front-end interface.

ACA can be configured for many different business applications. While this lab will utilize the Alfresco Content Accelerator for Claims Management default configuration, keep in mind that ACA has also been utilized by customers for a number of different solutions including Accounts Payable Invoice Management, Digital Archives, Engineering Project Management, Land Document Management, Manufacturing Document Management, Policy and Procedure Management, as well as simple search and view.

The Claims Management accelerator allows organizations to document enable their existing claims management system and provide an efficient experience with claims documents and content. The Alfresco Content Accelerator will provide a best of breed solution for managing documents with advanced viewing, annotating and redacting with the capabilities to integrate into any claims data system.

Business Challenges
  • Inefficient claims processing resulting in reduced customer retention
  • Disparate systems resulting in digital claim file viewing across multiple sources
  • Applications lacking in advanced document manipulation, annotation and redaction capabilities to securely communicate information between adjusters and third parties
  • Inefficient and error-prone data entry for claim information
Key Features
  • Efficiently view and filter documents in a claim to find desired documents quickly, including thumbnail navigation for photo/video files.
  • Tightly integrates with Alfresco Enterprise Viewer to allow users to annotate and redact documents, images, audio, and videos.
  • Automatically surfaces related folders based on configuration. For example, when viewing a claim, the interface can display other claims opened on the same policy holder.
  • Send outbound email directly from the system, capturing the correspondence in the claim folder.
  • Combine multiple documents into one, creating a new document in the folder. This document can be used as a demand package that is emailed internally or to third parties. Large documents can also be split into multiple.
  • Allows for side-by-side viewing of documents and other content formats in a single interface.
  • Streamlined interface allows users to easily find and retrieve documents using metadata and full text searching. Search can be executed from within a folder or across folders.


View all documents associated with a claim folder. The user is presented with relevant case metadata and actions, and can filter the document list to efficiently find the desired documents

Utilize Alfresco Enterprise Viewer to view, annotate, and redact documents without losing context with the claim