Minimum License Requirements: 
OnBase
  • Multi-User Server
  • Unity Forms
  • Named/Concurrent User
  • Workflow/WorkView User
Minimum Version for Export
  • ACE: OnBase 18+
  • EXPK File: OnBase 18SP1+
Industries:
  • Horizontal
Products:
  • OnBase

Concept Solutions
Complaint Management
Solution Overview

Standardize the complaint submission process with an electronic form. Centralize and track all of the information related to a single complaint and the entity in question. Along with a built in task checklist, users can also track communications, notes, and assign workers investigate a complaint. Like many concepts that we release, we also included an administration panel that gives power users the ability to configure the rules and settings based on the complaint type.



Key Features
  • External Complaint Form
  • Uploaded Content Management
  • Administration Panel for Categorization
  • Task Management
  • Note Management
  • Collaboration
Benefits
  • Manageable task list to work a complaint type upon submission
  • Communication templates to assist in creating notifications to users
  • Ability to track roles related to the complaint
  • Upload and store supporting content
  • Allow for different categories and complaint types processes

Walkthrough Video



Configuration and Administration