Minimum License Requirements: 
OnBase
  • Multi-User Server
  • Unity Forms
  • Named/Concurrent User
  • Workflow/WorkView User
Minimum Version for Export
  • EXPK File: OnBase 18SP1+
Industries:
  • Government
  • Horizontal
Products:
  • OnBase

Concept Solutions
Communication Management
Solution Overview

As an augment to traditional tools like e-mail, the Communication Management concept helps organizations screen messages before passing it to the right person for review and response. From a Unity Form hosted to a website, external parties can create and submit communication requests. These requests can be reviewed by an administrator or directly sent to the appropriate contact. By managing these requests, the most important communications can be prioritized and triaged accordingly.


Key Features
  • External Unity Form
  • Uploaded Content Management
  • Administration Panel for Type and Assignments
  • Note Management
  • Collaboration
Benefits
  • Automate notifications based on submission types
  • Communication templates to assist in creating notifications to users
  • Ability to track roles related to the communication
  • Upload and store supporting content
  • Allow reporting on entity submissions

Video Walkthrough