The Change Request and Incident Tracking (CRIT) concept enables users to log change requests or issues. For example, as users test solutions during user acceptance testing, they can log change requests to reflect fixes or corrections. Alternatively, the CRIT tool can be used post go-live as a way to log adjustments, ideas, or quality of life enhancements.

Once logged, project managers and solutions engineers can review, estimate, and decide on how to resolve the change requests. A dashboard offers a complete view of all the change request and incidents with details like workload per developer, breakdown of incident per application and per status.

• Dashboard
• Built-in security system (User can only see incidents from applications they work on)
• Pre-built User report
• Pre-Built Admin Report
• Incident status management is controlled individually for each application
• Note Management
• Collaboration

• Complete view of all incidents for each application
• Visibility on workload
• Simple administration of the application
• Centralized tracking system for all your solutions & applications

Walkthrough Video